Please do not report utility problems using the contact us (below).  Please go to the Report a Utility Problem or call our 24 hour dispatcher at 803-268-4100. To pay by phone, you can easily lookup account balances and make payments 24/7 with credit/debit card and or electronic check. To make a payment, please call: 803-268-4900.

DPU works hard to get the essentials of its service right. We recognize however that sometimes things go wrong. When that happens we want to hear about it, and we want to make it as easy as possible for our customers to contact us and let us know. 

We want to hear from you. Your feedback helps us improve our services.

 Whether this is a complaint, a suggestion, an inquiry or a compliment, we want to hear from you so that we can continue to improve our services.

Company Directory:

Main Office Receptionist -  803-268-4000
24 Hour Dispatcher / Utility Problems  -  803-268-4100
Customer Service  -  803-268-4050
24 Hour Phone Payment System - 803-268-4900

Administrative Division - 803-268-4104
Warehousing / Shipping and Receiving - 803-268-4121
Electric Division - 803-268-4204
Natural Gas Division - 803-268-4304
Water Division - 803-268-4404
Wastewater Division - 803-268-4504
Fleet Maintenance - 803-268-4604

Contact Us Form Below - please complete all fields.

“These correspondences are answered in the order they are received and are only answered during normal business hours.  Please allow 2 business days for a response.  If you need immediate assistance, please call our office at 803-268-4000.”