The Department of Public Utilities plans to begin replacing water meters throughout the system on August 1, 2023.  This project is expected to last 6‐12 months.  The upgraded meters will be part of the Department’s AMI (Advanced Meter Infrastructure) to provide more efficient water delivery and use by customers.

To accomplish this, the Department will be working with a contractor, VEPO Solutions.

https://www.veposolutions.com/

Customers who have had their meter changed out will have a door hanger left on their door (if accessible).  Should you experience any issues after you r meter has been changed out, please contact the install contractor at the toll‐free number (VEPO 877-860‐8376) listed on the door hanger.  Once your meter has been changed out, you may need to run your water for a few minutes to remove any discolored water or air that may have been trapped in your line. 

Some benefits of this project are:

• Improves accuracy of meter readings
• Replacement of water meters will provide for improved customer water management
• Allows for the identification of potential leaks
• Saves money with energy efficiency initiatives
• Bases monthly bills on actual usage and reduces the need for estimates
• Resolves billing questions more efficiently
• Enables fast and easy tenancy changes 

If ratepayers have any questions regarding this project, they can contact the DPU customer service at 803‐268‐4050.